PRIVACY POLICY

This Privacy Statement shall govern and apply to anyone accessing or using the websites located at www.royamess.ae, our mobile application(s), our blog(s), and any other website(s) (hereafter the “Site”) owned and/or operated by ROYAL MESS (hereafter " ROYAL MESS," "we," "us" or "our"). ROYAL MESS respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

ROYAL MESS only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user's session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors' domain names and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Web site and better meet your needs. ROYAL MESS  also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained. 

We have legal standing to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.

SECTION 2 - CONSENT

By providing your personal information for a purchase, delivery, or return, you consent to its collection and use for that purpose. For marketing, we will ask for explicit consent. You can withdraw consent at any time by contacting us at info@royalmess.ae.

ROYAL MESS offers various products and services to our customers and strives to meet their needs. We use your Personal Information for internal purposes such as tracking your order, analysing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.

SECTION 3 - YOUR RIGHTS

You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to transferring your data.

You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.

SECTION 4 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

Because ROYAL MESS considers the individual information, we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as ROYAL MESS, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of ROYAL MESS assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

SECTION 5 - SHOPIFY

Our store is hosted on Shopify, which securely stores your data. Shopify encrypts payment information per PCI-DSS standards. For more details, read Shopify’s Privacy Policy.

SECTION 6 - THIRD-PARTY SERVICES

ROYAL MESS does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions. ROYAL MESS utilizes some of the most advanced technology available today for Internet security purposes. When you access our checkout using industry-standard technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to ROYAL MESS  Although ROYAL MESS  uses industry standard BEST practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

SECTION 7 - SECURITY

We take industry-standard precautions to protect your information. Payment data is encrypted using SSL and AES-256 encryption. However, no online transmission is 100% secure.

SECTION 8 - AGE OF CONSENT

By using our site, you confirm that you are of legal age in your jurisdiction or have given consent for your minor dependents to use it.

Our Site is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to our Site. Our Site is not directed at children under 13 and does not knowingly collect any personal information from children under 13. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We may update this policy at any time. Changes take effect immediately upon posting.

CONTACT INFORMATION

For questions, corrections, or data removal requests, contact our Privacy Compliance Officer at info@royalmess.ae.